2023_Spring_UG_Business Success through Service Excellence

Welcome to Business Success Through Service Excellence which is dedicated to providing you with an excellent educational service - of course...! This module looks at the way in which businesses succeed as a result of providing elevated levels of customer loyalty in a service business environment. You will also discover that manufacturers and product-based companies also succeed as a result of services they provide. This module uses examples and case studies to demonstrate that the provision of service is fundamental to the profitability of every business.